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Order flow / Pricing

This page guides you about Purchase service from application to delivery.

Steps for Purchase Service

After applying for a Purchase service, your order will be processed in the following manner. If the customer's operation is required at any stage in the process, we will notify you by Email. If you have any special requests during the order process, please send a message from the order details page.

1.Submit Application After adding all items to your cart, click on 'VIEW CART' from the top right corner of the page, then apply for Purchase service.
2.Payment If you want to proceed to purchasing the items, please make a payment. If you are using for the first time, you first need to pay-in the deposit.
3.Purchase Items Once payment has been confirmed, we will purchase the applied items on behalf of the customer.
4.Dispatch Items Sellers of Taobao or Alibaba will ship items to the our warehouse in China. After the items arrived, we will confirm the items and re-package them.
5.Bill for Shipping After all the items have arrived, we will notify you of the international shipping fees by Email. If multiple shipping methods are available, you can change it on the order details page.
6.Pay for shipping After confirming the shipping method and delivery address, please make a payment for the 2nd billing. In case there is no additional billing, please submit a shipping request. After this status, you cannot submit an additional order, please be careful.
7.International Shipping We will ship the items to your designated address. After the international shipping is finished, we will notify you of information such as tracking number and etc.
8.Report Reception Once your items have safely arrived, please report their arrival via your My Page. If any excessive payment has been made, the excess amount will be added to the customer's deposit amount.

About necessary fees

Costs required for all orders

If you applied for Purchase service, the following costs are necessary. Bank transfer and Credit card (PayPal) are available for payment.

1st Billing Item Price The item prices are shown on the details page for each item. In case the displayed price on CNNECT is different from the actual selling price, different amount will be offset at the 2nd billing.
Commission fee Commission for normal products is 5% of the item price. Commission for custom made products is 10% of the item price. However, minimum commission per order is 5.00USD. In case the number of products is more than 10, 1% is added to the commission for every 10 products. The extra items commission is 10% at the most.
Local Shipping Domestic shipping is required to deliver your items from the seller to our warehouse in China.. In general, these fees will be incurred for each seller, but in some cases shipping will be free of charge.
2nd Billing Intl Shipping Fees A variety of international shipping methods are available depending on customers demands, such as EMS, DHL, UPS and etc. You can check the available shipping methods and the shipping rate for each destination country on this page.
• We ask that customers be liable for any credit card fees which may occur during payment.

Costs required for special cases

Normally it is not necessary, but in the special case the following costs are required.

Storage Fee When more than 30 days have passed after the arrival of the first goods, you are asked to pay the storage fees of 1USD per day, per 0.1 cubic meter. In case more than 60 days have passed and the shipping fees were not paid yet, the arrived goods would be disposed. Please be careful.
Task Fee If it is necessary to seal labels on goods for Amazon FBA, remove individual packages or remove batteries, the task fees shown below is required for each item.
Seal Labels0.15USD/ITEM
Remove Packages0.1USD/ITEM(Up to 20pcs FREE)
Remove Parts0.1USD/ITEM(Up to 20pcs FREE)

About custom duty and other taxes

When you received the items, customs duty and other taxes may be incurred. In the case of personal import, there are also cases where it is tax exemption. When customs duty and other taxes are necessary, you will be asked to make payment with the delivery service.

About Deposit

What is deposit?

Deposit is money CNNECT keeps from the customer, and can be used for payment of orders regardless of 1st or 2nd payment. You can check your deposit balance and usage history on Deposit page. There are 2 ways to make a payment for each order..One is to transfer money every time a bill is issued, and the other one is paying-in any amount to your deposit in advance and conduct a payment to the order through your deposit.

How to pay-in to your deposit

To pay-in the deposit, please click 'PAY IN' button on deposit management. When paying in by bank transfer, please send a payment report after completion of transfer to the bank account written on the popup window. If paying by credit card, please select the credit card tab and proceed with PayPal payment. As soon as CNNECT confirms payment, the paid-in amount will be added to your deposit.

How to pay-out your deposit

If you wish to pay-out your deposit, please click 'PAY-OUT' on deposit management. After that, in the pop-up window, please enter the bank account or PayPal information for which you want the deposit to be refunded, and submit the pay-out request. After confirmation of the request, we will proceed with the refund. Deposit pay-out needs pay-out charge of 2USD. Deposit pay-out is usually done within 3 business days.
• It is not possible to pay-out your deposit without using at all. If you made a payment by mistake, please contact us.