Basic Operations for Orders

This page will guide you the operations during order process.

Check progress status of orders

After submitting an application, you can check the status of your order progress on the order details page. The order details page consists of the following sections.

1.Ongoing Orders

If there are multiple ongoing orders, please select from this tab.

2.Progress, Customer's operation

Order progress can be checked here. If there is any operation a customer needs to perform, the button on the right side becomes green active status.

3.Basic information of the order

The basic information such as delivery address, shipping preference and etc are displayed here.

4.Billing and Payment status

The billing and payment status are displayed here. '1st Billing' and '2nd billing' are separately displayed.

5.List of Applied Items

The list of applied items and status, quantity, unit price etc of each item are displayed here.

6.Shipping Information

Information about the international shipping is displayed. Please confirm tracking numbers here.

7.Message History

A list of messages regarding the order is displayed. If you want to contact us, click on 'NEW MESSAGE' to send a message.

About Payments

How to make a payment

To make payments for 1st and 2nd billings, please click the green "PAYMENT" button at the top of the order details page. If you have deposit balance, please make a payment using the deposit first. Please see About Deposit for details. If you do not have deposit balance, or if you have a billing balance even after using the deposit, you can choose between two payment methods: "Bank Transfer" and "Credit Card".

Payment by bank transfer

If you wish to pay by bank transfer, first pay the billing amount to the bank written on the payment page. At that time, the customer is requested to pay the bank transfer fee. Then, please send a payment completion report from the payment page. In the case of bank transfer, payment will be reflected within a few hours if it is a business day of this service. Please note that during bank holidays such as weekends, the remittance process may stop, and our confirmation will be delayed.

Payment by credit card

Payment by credit card is made through PayPal, a major money transfer service. Our service does not keep your credit card information. Major brands such as VISA, Mastercard, American Express and JCB are all available. When you select a credit card on the payment page, the total amount including the payment fee will be displayed. After confirming the amount, click "Move to PAYPAL" to proceed with the payment. When paying by credit card, the payment is usually reflected immediately.

About Message

Sending Messages

If you need to contact us concerning the order, please send a message via 'NEW MESSAGE' at the bottom of the order details page. Please note that even if you contact us through Inquiry, we cannot identify your order. Therefore if you have questions regarding your order please contact us by message. Messages can only be sent for ongoing orders, orders that have been completed within 30 days, and orders that have canceled within 30 days.

Setting purchase condition for item

If you have any questions about a product before purchasing, please send a message in the following way after ordering and before the payment. First, click on the right of the list of application items on the order details page. If the product is in the "PRE-PAYMENT" status, a check box "Confirm the following before purchasing the item" will be displayed. Check it and send a message. We will purchase the product after confirming the details you have sent with the seller.

How to attach files

If you need to send a photo or PDF file, you can attach them to a message. To attach files, click to the right of the message title input field. Only JPG/PNG/GIF/WEBP format images or PDF documents can be attached. A maximum of 3 files can be attached per message, and the maximum capacity per file is 10MB.

Cancelling an order or cancelling a part of items

Cancelling orders

You can cancel an order at any time as long as it is before the 1st billing payment. In cases you want to cancel an order, there is no need to do any operations as it will be canceled automatically 7 days after the application. If you would like to cancel an order manually, please click on the part showing "If you want to cancel this order, please proceed to cancellation..." in the green box at the top of the order details page.

Cancelling items or changing quantity

If you want to cancel some items in the order or change quantity, please click on the quantity part of "List of applied items" on the order details page. Then a pop-up screen will open where you can change the quantity or cancel the item. If you change the quantity or cancel, the billing amount for the 1st billing will be changed automatically. Therefore you can proceed to the payment directly.

Confirmation of arrived items

About item inspection

As inspection, we examine whether the quantities and the product types are correct at the local warehouse after the goods arrival. Please note we can not inspect the functionality and quality of the products. At that time, we will open the packages and shoot pictures of each product. Please note that the packages must be opened in order to confirm the products before export them from China. Customers are requested to look at those pictures on the order details page and check if there is no problem with the products. If you have any questions even after checking the pictures, please contact CNNECT with message.

About exchange and return of items

Please check pictures of the items you received and if there are any problems with the items, please contact CNNECT by message. We will confirm the problem to the seller and negotiate exchange or return as necessary. If the seller responds to exchange or returns, please wait until the item is exchanged or returned. Please understand beforehand that not all sellers respond to exchange or return. When exchanging or returning, actual expenses of the local shipping cost may be required.

Reporting Item Arrival

In case all items are delivered without problem

If the items arrive safely to the customer, please send us a Reception Report from the order details page. Please click 'RECEPTION REPORT', and submit the form. Please understand that in case we do not receive a Reception Report, once 30 days have passed the order will be moved to the completed orders.

In case some delivered items have problems

If there is a problem with the item you received, please click on 'RECEPTION REPORT' on the order details page to open a pop-up screen and click on the part written as 'Please report from here if there is a problem with the item you received'. On the new message page, please attach pictures that shows the state of the items if necessary, and report us the details of the problem.

Completed orders and Canceled orders

Orders are considered complete when the items are received by the customer and we receive a reception report, or when 30 days have passed from the date of shipment. Orders are considered as canceled when they are canceled due to reasons such as requests from the customer or inability to purchase or forward. If 7 days have passed from the date of the estimate without receiving payment, the order will automatically be considered as canceled.