This page will guide you the operations during order process.
After submitting an application, you can check the status of your order progress on the order details page. The order details page consists of the following sections.
If there are multiple ongoing orders, please select from this tab.
Order progress can be checked here. If there is any operation a customer needs to perform, the button on the right side becomes green active status.
The basic information such as delivery address, shipping preference and etc are displayed here.
The billing and payment status are displayed here. '1st Billing' and '2nd billing' are separately displayed.
The list of applied items and status, quantity, unit price etc of each item are displayed here.
Information about the international shipping is displayed. Please confirm tracking numbers here.
A list of messages regarding the order is displayed. If you want to contact us, click on 'NEW MESSAGE' to send a message.
Please check pictures of the items you received and if there are any problems with the items, please contact CNNECT by message. We will confirm the problem to the seller and negotiate exchange or return as necessary. If the seller responds to exchange or returns, please wait until the item is exchanged or returned. Please understand beforehand that not all sellers respond to exchange or return. When exchanging or returning, actual expenses of the local shipping cost may be required.