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Correspondence to defective goods and transportation troubles

Please check the following guidelines for correspondence when defective products were included in products purchased through this site or when any troubles occurred during international transportation. Regarding matters not designated in the guidelines, this site and the customer will decide how to respond through negotiation.

Things that this site compensates

The following matters will be compensated by this site. We will take photos of arrived products and upload them at the time of local inspection, so check the photos by yourself and contact us if there is a problem. This site will proceed with exchange or return in accordance with the request from the customer. If compensation is made after the products are delivered, we will refund the product price, but we can not exchange or return the product. Please note that even if the product price is refunded, the agency fee, local shipping fee, and international shipping fee can not be refunded.

Things for which this site negotiates compensation with the seller

If you have found defective goods corresponding to the following matters, we will negotiate with the seller in accordance with the request from the customer. Whether you can receive compensation depends on the each seller.

Regarding troubles occurred during international transportation

Please check the following guidelines for troubles occurred during international transportation.